Refund Policy

Effective Date: January 24, 2024

1. Scope and Agreement

This Refund Policy ("Policy") applies to all subscriptions and services provided by ComfyICU ("we," "us," or "our"). By subscribing to or using our services, you ("User" or "you") agree to be bound by this Policy.

2. No Refund Policy

2.1. ComfyICU operates on a strict no-refund policy for all subscription plans and services.

2.2. All purchases are final and non-refundable, including but not limited to:

1. Monthly subscription fees
2. Unused credits within a billing cycle
3. Partial use of services within a billing period

2.3. Rationale: This policy is necessitated by the nature of our service, which involves the allocation and reservation of high-cost GPU resources.

3. Subscription Terms

3.1. Billing Cycle: Your subscription billing cycle begins on the date of your initial subscription and renews monthly on the same date.

3.2. Credit Expiration: All unused credits expire at the end of each monthly billing cycle and do not roll over.

3.3. Service Continuation: Upon cancellation, your service will remain active until the end of the current paid billing period.

4. User Rights and Responsibilities

4.1. Right to Cancel: Users may cancel their subscription at any time through their account settings or by contacting customer support.

4.2. Obligation to Pay: Users are responsible for all charges incurred up to the point of cancellation.

4.3. Evaluation Period: We strongly recommend using our free tier to evaluate our service before committing to a paid subscription.

5. Exceptions

5.1. In cases of demonstrable technical failure on our part that results in significant service unavailability, we may, at our sole discretion, offer compensation in the form of service credits for future use.

5.2. Any exceptions to this policy must be approved in writing by an authorized ComfyICU representative.

6. Dispute Resolution

6.1. Any disputes arising from this Policy shall first be addressed through our customer support channels.

6.2. If unresolved, disputes will be subject to binding arbitration as per our Terms of Service.

7. Modifications to This Policy

7.1. We reserve the right to modify this Policy at any time. Changes will be effective immediately upon posting on our website.

7.2. Continued use of our services after changes to this Policy constitutes acceptance of the modified terms.

8. Contact Information

For any questions regarding this Policy, please contact us at [email protected].

9. Severability

If any provision of this Policy is found to be unenforceable, the remaining provisions will continue in full force and effect.

By subscribing to ComfyICU, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.